IHA Telephony Private Limited

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Home || Refund Policy

Refund Policy

Effective Date: 01-July-2025

Handle calls, chats, and messages from one platform. Support faster, work smarter, and manage everything with full control and ease.At IHA Telephony Private Limited, our refund policy is built on standardized procedures aligned with industry norms. We follow a fair and transparent process to assess each refund request and ensure that all decisions are appropriate, just, and mutually understood.

Coverage & Scope

This Refund Policy applies exclusively to products and services provided directly by IHA Telephony Private Limited through its official platform www.thetelephony.in. 

This policy does not apply to:

  • Third-party service providers or contractors.
  • Websites linked to from our website.
  • Entities not owned, managed, or employed by IHA Telephony Private Limited.
Eligibility for Refund
When you raise a refund request, we aim to first resolve the issue through our support and technical teams. A refund is considered only if the issue is unresolvable, and the following criteria are met:
  • You have submitted all supporting documentation with your request.
  • The claim is not related to a billing issue caused by your bank or payment provider.
  • You have not used the delivered services/information for personal, financial, or professional gain.
  • Your arguments for refund are valid, reasonable, and backed by evidence.
  • Development or post-sale operations have not yet started.
  • The issue is beyond rectification, repair, or rework.
  • You have complied with our payment terms and policies.

⚠️ Important: If any of the above conditions are violated, your refund request may be declared invalid. All refund decisions made by IHA Telephony Private Limited are final and binding.

Refund Process
Pre-Refund
  • Each refund request is reviewed and verified for authenticity.
  • We aim to resolve the issue within reasonable and standard parameters.
  • If eligible, a full or partial refund will be initiated.
Post-Refund
  • You must adhere to the agreed terms and delete any shared files or communication records, unless otherwise instructed.
Refund Timelines & Transactions
  • Once approved, refunds are processed within 7 to 10 business days.
  • Refunds are issued in the original transaction currency.
  • If currency conversion is involved, exchange rate fluctuations or bank charges may cause a difference in the refunded amount.
  • IHA Telephony Private Limited is not responsible for any third-party fees or losses due to exchange rate changes.
Policy Changes
We reserve the right to modify this policy at any time without prior notice. Please review this page periodically for updates.
Contact Us

For questions or more information regarding this refund policy, reach out to us at:
Email: billing@thetelephony.in
Website: www.thetelephony.in
Company: IHA Telephony Private Limited
Address: Plot No 230, First Floor, Block A, Pocket A2, Sector 17 Dwarka, Dwarka, New Delhi, Delhi – 110075